Terms of Use

These Terms govern your access to and use of all services offered by CLITE including our website, web platform, official social media channels and all other official communication channels operated by us (collectively the “Service”). Our Privacy Policy forms an integral part of these Terms.

By accessing the Service, creating an account, placing an order, or communicating with us through any official channel, you acknowledge that you have read, understood, and agree to be bound by these Terms.

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. Material changes will be notified via the Service at least 30 days prior to taking effect. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

If you do not agree to these Terms or any revised version, you must immediately cease using the Service.

You must be at least 18 years of age to create an account or place orders through the Service. By registering, you represent and warrant that you are 18 years or older and possess the legal capacity to enter into a binding contract. For business or wholesale accounts, you represent that you have the authority to bind the business entity to these Terms.

• You agree to provide accurate, current, and complete information during registration and to promptly update such information to keep it accurate.
• You are solely responsible for maintaining the confidentiality of your account credentials and password. You are fully liable for all activities conducted under your account, whether or not authorised by you.
• You must notify us immediately of any unauthorised use of your account or any other security breach.
• We reserve the right to decline registration, suspend, restrict, or terminate accounts at our sole discretion, with or without cause or notice.
• Each individual or business entity is limited to one account. Creating multiple accounts to exploit promotions, discounts, or loyalty benefits constitutes abuse and may result in immediate termination and forfeiture of all credits, points, and benefits.

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product description, suspected fraud, or failure to obtain payment authorisation.

• Pricing: All prices are displayed in Singapore Dollars (SGD) and are subject to change without notice. We are not liable for typographical, photographic, or pricing errors. In the event of a pricing error, we reserve the right to cancel the order or charge the correct price.
• GST: Prices include Goods and Services Tax (GST) where applicable by law.
• Payment: Payment must be made at the time of ordering via the payment methods available. All payments are processed through secure third-party payment gateways. We do not store full payment card numbers, CVV, PIN, or banking credentials on our servers.
• Order Confirmation: Receipt of an automated order acknowledgement does not constitute our acceptance. A legally binding contract shall only come into effect once CLITE dispatches the goods or issues explicit written order acceptance to you.
• Product Images: All product photographs and visuals are for illustration purposes only. Actual products may vary in appearance, portion size, and presentation. Nutritional information is provided as a general guide only; actual values may vary based on portioning and ingredient sourcing.

Delivery is available to selected areas in Singapore only. Available delivery slots and service areas are displayed at the time of ordering. We reserve the right to restrict delivery to certain locations at our discretion.

• Delivery Times: Estimated delivery times are provided as a guide only and are not guaranteed. We are not liable for delays caused by traffic, weather conditions, delivery partner issues, or other circumstances beyond our reasonable control.
• Delivery Address: You are responsible for providing accurate and complete delivery information, including access instructions. If an order cannot be delivered due to incorrect address, inaccessibility, or no recipient available, we reserve the right to charge a re-delivery fee or treat the order as abandoned with no refund.
• Risk Transfer: Risk of loss, damage, spoilage, or theft passes to you upon delivery to the specified address. We are not responsible for orders after delivery has been completed.
• Third-Party Delivery: We may engage third-party delivery partners to fulfil orders. We are not liable for any delay, damage, loss, or quality degradation caused by the delivery partner after the order leaves our possession.
• Collection: Where collection is offered, orders must be collected within the specified time window. Uncollected orders may be disposed of after the window closes, with no refund or credit issued.

• Assumption of Risk: If you have a severe food allergy, dietary restriction, or medical condition, it is your sole responsibility to assess whether our products are suitable for you. By ordering from us, you explicitly acknowledge and accept that our products are prepared in shared facilities, and you voluntarily assume all associated risks regarding cross-contamination, airborne traces, and potential allergic reactions.
• Dietary Labels: Vegetarian, vegan, gluten-free, or other dietary labels are guides based on ingredient information from our suppliers. We do not guarantee suitability for any particular diet and accept no liability for adverse reactions.
• Consumption Window: In accordance with standard food safety practices advised by the Singapore Food Agency (SFA), risk of food spoilage, quality degradation, and bacterial proliferation shifts completely to the customer immediately upon physical delivery or collection. All items must be consumed within one (1) hour of receipt, or before the stipulated “Consume-By” timestamp affixed to the packaging, whichever occurs earlier. If you choose to refrigerate any product, you do so entirely at your own risk. CLITE accepts zero liability for any foodborne illness, gastrointestinal distress, or medical complications arising from consumption outside this timeframe, improper household refrigeration, or incorrect reheating procedures.
• Nothing within these Terms is intended to exclude or restrict CLITE’s liability for death or personal injury where such harm is directly caused by our proven sole negligence, or for fraudulent misrepresentation, strictly to the minimum extent required by the Unfair Contract Terms Act of Singapore. For all other forms of loss, damage, or commercial disputes, CLITE’s total aggregated liability shall be strictly limited to the dollar amount actually paid by you for the specific order under dispute.

Due to the perishable nature of food products, all sales are final. We do not accept returns or offer exchanges for change of mind, personal taste preferences, or ordering errors made by the customer.

• Cancellation by You: You may submit an order cancellation request only if food preparation has not yet commenced. Food preparation commences immediately after CLITE begins sourcing ingredients, portioning or production work. Once preparation has commenced, cancellation requests will not be accepted and no refund shall be issued.
• Cancellation by Us (Unforeseen Circumstances): CLITE reserves the absolute right to cancel any order prior to delivery due to unforeseen circumstances or operational disruptions. In such cases, customers will be notified as soon as reasonably practicable and offered either a full refund or a voucher rollover toward a future order.
• Verified Issues: If you receive an incorrect item, a product significantly not as described, or a product that is spoiled or unfit for consumption at the time of delivery, you must notify us in writing within thirty (30) minutes of delivery or collection, with photographic evidence and order details. We will investigate and, at our sole discretion, offer replacement on a future order, credit to your account, or in exceptional cases, refund to the original payment method.
• Store Credit Default: Where compensation is granted, it will typically be issued as store credit for future purchases. Cash refunds or payment reversals are offered only at our absolute discretion and where required by applicable law.
• Chargebacks: If you initiate a payment chargeback or dispute without first contacting us to resolve the issue, we reserve the right to suspend your account, forfeit all points and credits, and pursue recovery of amounts owed plus administrative and legal costs.
• Delivery Liability: CLITE is not liable for delayed, failed, or spoiled deliveries resulting from inaccurate address information provided by the customer, or if the customer is uncontactable upon the driver’s arrival.

The CLITE loyalty programme allows members to earn points, credits, and tier status based on qualifying purchases. The programme is provided at our discretion and may be modified, suspended, or terminated at any time with reasonable notice.

• No Cash Value: Points, credits, tier status, and rewards have no cash value, are non-transferable, non-exchangeable for cash, and cannot be sold, traded, or gifted to any other person.
• Earning Rules: Members earn points and tier progress automatically on all eligible meal purchases. Earning rates, qualifying criteria, and membership benefits are managed by CLITE and may be updated periodically.
• Tier Progression: Membership tiers and status are determined by your cumulative qualifying activity over a designated period, as automatically tracked by our system. CLITE reserves the right to adjust tier thresholds, reclassify benefits, and modify qualification criteria at any time.
• Expiry: Points and credits are valid for a designated period as determined by CLITE at the time of issuance or as specified in our current programme terms. It is your responsibility to monitor expiry dates. All unused points and credits are forfeited immediately upon account termination or programme closure.
• Bonus Points: Points awarded for check-ins, social sharing, reviews, referrals, or promotional activities are granted at our discretion. We reserve the right to verify authenticity and withhold or reverse points for suspected fake, fraudulent, or ineligible activity.
• Abuse: Any attempt to manipulate the points system, create multiple accounts, exploit referral programmes, use automated tools, or engage in fraudulent activity will result in immediate forfeiture of all points and credits, permanent account suspension, and potential legal action.

All content accessible through the Service — including logos, brand names, taglines, text, graphics, photographs, menu designs, recipes, packaging designs, software, code, layout, colour schemes, icons, and trade dress — is owned by or licensed to CLITE and is protected by copyright, trademark, and other intellectual property laws of Singapore and international jurisdictions.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial use only.
• You may not reproduce, distribute, modify, copy, republish, display, transmit, sell, license, reverse-engineer, or create derivative works from any of our intellectual property without our prior written consent.
• The CLITE name, logo, and tagline “Eat Light, Live Balanced” are trademarks of CLITE. Unauthorised use is strictly prohibited.
• All rights not expressly granted to you in these Terms are reserved by CLITE.

By submitting reviews, photos, comments, feedback, social media posts tagging CLITE, or any other content (“User Content”), you grant CLITE a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, adapt, publish, display, and distribute such User Content in any media, including for marketing and promotional purposes, without compensation or attribution to you.

• You represent and warrant that you own or have the necessary rights to the User Content you submit, and that it does not infringe any third-party rights.
• You may not submit content that is unlawful, defamatory, obscene, offensive, fraudulent, or in violation of these Terms.
• We reserve the right to remove any User Content at our sole discretion without notice.
• Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without obligation to compensate you.

When using the Service, you agree not to:

• Violate any applicable Singapore laws or regulations.
• Use bots, scrapers, crawlers, or automated tools to access, monitor, or copy the Service or data.
• Introduce viruses, malware, Trojans, worms, or any harmful code into our systems.
• Attempt unauthorised access to our servers, databases, other users’ accounts, or backend systems.
• Interfere with the security, functionality, or performance of the Service.
• Use the Service for any unauthorised commercial purpose without our written consent.
• Harass, abuse, threaten, or behave aggressively toward our staff, partners, or other customers.
• Submit false or misleading information, including fake reviews or fraudulent payment details.
• Frame, mirror, or link to the Service without our express written permission.
• Engage in any activity that could damage, disable, or impair the Service or our reputation.

The Service may contain links to third-party websites, platforms, or services. These links are provided for convenience only.

• We do not control, endorse, or assume responsibility for the content, privacy practices, or terms of third-party sites or services.
• Your use of third-party services is governed by their respective terms and policies and is at your own risk.
• We are not a party to any transaction between you and any third party accessed through the Service.

To the fullest extent permitted by Singapore law, the Service and all products are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise.

• We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law.
• We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
• We do not warrant compatibility with your device, browser, or operating system.
• We do not guarantee the accuracy, completeness, reliability, or timeliness of any information, including nutritional data, delivery estimates, or product descriptions.

To the fullest extent permitted by applicable law, CLITE, its founder, employees, agents, contractors, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, loss of goodwill, personal injury, property damage, emotional distress, or economic loss — arising out of or in connection with:

• Your use of, or inability to use, the Service.
• Any products purchased or consumed through the Service.
• Any delay, failure, or error in delivery or order fulfilment.
• Any unauthorised access to or alteration of your data.
• Any conduct or content of third parties, including delivery partners and payment processors.
• Any allergic reaction, foodborne illness, or health issue related to consumption, except where caused by our proven gross negligence or wilful misconduct.

Our total aggregate liability for any claim arising from the Service shall not exceed the total amount paid by you for the specific order giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under Singapore law, including liability for death or personal injury caused by negligence, or for fraud.

You agree to indemnify, defend, and hold harmless CLITE, its founder, employees, agents, contractors, and partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your breach of these Terms or any applicable law.
• Your use of the Service, including orders placed under your account.
• Any User Content you submit or share.
• Any injury, loss, or damage caused by you or through your account.
• Your violation of any third-party rights.

We reserve the right, in our sole and absolute discretion, to suspend, restrict, or terminate your access to the Service, your account, and all loyalty benefits at any time, with or without notice, for any reason, including but not limited to:

• Breach of any provision of these Terms.
• Suspected fraud, abuse, or misuse of the loyalty programme or promotions.
• Aggressive, threatening, or abusive behaviour toward our staff or partners.
• Non-payment, chargebacks, or payment disputes.
• Any activity that may cause legal liability or harm to CLITE, our reputation, or other users.

Upon termination, all accrued points, credits, and benefits are immediately forfeited. We shall not be liable to you or any third party for any consequences of account termination. Provisions relating to intellectual property, limitation of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive termination shall survive indefinitely.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, power outages, internet failures, supply chain disruptions, labour disputes, fire, flood, war, civil unrest, or acts of God.

In the event of force majeure, we may suspend or cancel orders and provide credits or refunds at our discretion.

In the event of any dispute arising from these Terms or the Service, the parties shall first attempt to resolve the matter amicably through good-faith negotiation within thirty (30) days of receiving written notice.

• If the dispute cannot be resolved through direct negotiation, the parties agree to first attempt mediation through the Singapore Mediation Centre before commencing any formal legal proceedings.
• If mediation is unsuccessful, the dispute shall be submitted to the exclusive jurisdiction of the courts of the Republic of Singapore. For eligible low-value claims, either party may refer the matter to the Small Claims Tribunals.
• You agree to resolve all disputes on an individual basis and shall not participate in any class action, representative proceeding, or collective claim against CLITE, regardless of the forum.

These Terms and all matters arising from or in connection with the Service shall be governed by and construed in accordance with the laws of the Republic of Singapore.

You irrevocably submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any dispute.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and CLITE and supersede all prior agreements, understandings, or representations.
• Severability: If any provision is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any provision shall not constitute a waiver of our right to enforce it in the future.
• Assignment: We may assign our rights and obligations under these Terms to any third party in connection with a business transfer, merger, or asset sale. You may not assign your rights without our written consent.
• No Partnership: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and CLITE.
• Headings: Section headings are for convenience only and do not affect interpretation.

Wholesale supply is offered subject to minimum order quantities (MOQ) as specified in our current wholesale price list or quotation. All wholesale orders are subject to written acceptance by CLITE. No order shall be binding until confirmed in writing.

• Quotations: All quotations are valid for seven (7) days from date of issue unless otherwise stated. Prices are subject to change without notice after expiry of the quotation period.
• MOQ: Minimum order values and quantities apply as specified. We reserve the right to refuse orders below MOQ at our discretion.
• Lead Times: Wholesale orders require a minimum lead time as specified at time of order confirmation. Rush orders may be subject to additional fees and are accepted at our discretion.
• Order Changes: Any changes to confirmed wholesale orders must be requested in writing at least one (1) week before scheduled delivery or collection. We reserve the right to refuse changes that are not operationally feasible.

• Wholesale Pricing: Wholesale prices are exclusive of GST unless otherwise stated. GST will be added at the prevailing rate where applicable.
• Payment Terms: First-time wholesale customers are required to pay 100% in advance. For established customers with approved credit terms, payment is due within seven (7) days of invoice date unless otherwise agreed in writing.
• Late Payment: Overdue invoices shall accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower) from the due date until payment is received in full. We reserve the right to suspend future deliveries until all outstanding amounts are paid.
• Price Adjustments: We reserve the absolute right to revise wholesale pricing upon providing 30 days’ written notice. Price revisions may be implemented to reflect fluctuations in raw material costs, foreign exchange rates, supply chain expenses, regulatory charges and other operational overheads. Only orders formally confirmed in writing prior to the effective date of the price adjustment shall be honoured at the original agreed price. All unconfirmed quotations are subject to price revision without further notice.
• Bank Charges: All bank transfer fees, remittance charges, or transaction costs shall be borne by the buyer.

• Delivery Charges: Delivery charges for wholesale orders are quoted separately based on location, order size, and delivery frequency. Free delivery may be offered for orders above a specified value, subject to change.
• Risk Transfer: Risk of loss, damage, or spoilage passes to the buyer upon delivery to the specified address. For collection orders, risk passes upon handover.
• Retention of Title: Legal title to all goods remains with CLITE until full payment has been received and cleared in our account. Until title passes, the buyer shall hold the goods as bailee and shall not sell, consume, or otherwise dispose of the goods in a manner that prejudices our ownership interest.
• Inspection & Claims: The buyer must inspect goods immediately upon delivery or collection. Any claims for shortages, damage, or incorrect items must be notified in writing within 24 hours with photographic evidence. Claims received after this period will not be accepted.
• Product Tolerances: Due to the artisanal nature of food production, minor variations in portion size, appearance, and taste are normal and shall not constitute grounds for rejection or claim.

• No Returns for Perishables: Due to the perishable nature of food products, we do not accept returns of delivered goods unless the products are proven to be defective or unfit for consumption at the time of delivery.
• Cancellation by Buyer: Confirmed wholesale orders may not be cancelled unilaterally by the buyer. Any cancellation request requires prior written consent from CLITE at our absolute discretion. If CLITE agrees to accept a cancellation request, the buyer shall indemnify CLITE fully for all incurred costs including pre-ordered raw material expenses, labour and opportunity losses. Where procurement or preparation has already commenced, the buyer shall be liable for 100% of the total order value.
• Defective Goods: In the event of proven defective goods, our liability is limited to, at our option: replacement of the defective items on the next delivery, credit note for the value of the defective items, or refund of the amount paid for the defective items. We shall not be liable for any consequential losses.
• No Change of Mind Returns: We do not offer refunds, credits, or exchanges for change of mind, over-ordering, or incorrect ordering by the buyer.

• Resale Permission: Wholesale customers may resell CLITE products only with prior written consent and only in their original, unopened packaging unless otherwise agreed. Products may not be rebranded, repackaged, or modified without our written permission.
• Brand Usage: The CLITE name, logo, and brand assets may only be used in connection with the resale of genuine CLITE products, and only in the form and manner approved by us in writing. We reserve the right to withdraw permission for brand usage.